Local Delivery I Shipping & Info l Stockists

 

CONTACT 

deardawcy@gmail.com 

CUSTOMER SERVICE

Your satisfaction means a lot to me, If you have any questions, please feel free to contact me at deardawcy@gmail.com 

Thank you for supporting me, I appreciate your business!

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STORE LOCATION and HOURS 

210-214 Duckworth Street, in Posie Row & co. You can go in through Posie Row and up stairs to the 3rd floor or go in the side door on Holloway Street and up the stairs. I share Third Shop Collective with scout and lit loft. Covid- We have a protective barrier at the cash. There are signs for social distancing, and all spaces are celaned frequently and hand sanitzer stations throughout. We ask everyone to wear a mask for everyone's safety and comfort wherever possible. 

HOURS
Wednesday to Friday 11am - 4pm
Saturday and Sundays 12pm - 5pm 
(I am in on Thursdays) 

LOCAL DELIVERY INFORMATION

I can deliver to local St. John's addresses and surrounding areas. This is an option at checkout. Items will be delivered the next day - 4 days during deliveries 9am to 12pm to the address you put into the shipping address Field. You can add notes with special instructions at checkout. Due to covid this is a contactless delivery service with sanitized parcels. An email will be sent before delivery and from the delivery vehicle of its arrival. I cannot deliver to apartment buildings with locked buzzer entry or to P.O. Boxes. Arrangements will need to be made for contactless delivery by email in these cases. 

LOCAL PICK UP (Free!)

Free pick up local pick up is available at Posie Row & Co. side door on Holloway Street off 210 Duckworth. Thursday through Friday 11am to 4pm and Sunday 12pm to 5pm during store opening hours.  You can park on the hill, stay in your car, text (709) 325-1649, we bring your order out to the bottom of the stairs for contactless pick up and hang it at the bottom of the stairs. If there are no spaces to park you can wait at the bottom and maintain social distance from others, there usually aren’t alot of passerbys. We will wait to be sure you got your order and wave from the top of the stairs. We cannot take orders for pick up the same day because most items need to be made. 

MARKETS

Currently I am not doing any markets because I do home care for my brother and have to limit my risk and public appearances to protect him. I hope to do them again in the future. 

SHIPPING INFORMATION

Items will be shipped within 12 hours of your order. 

We cannot ship to PO boxes. 

Please allow 5 -14 business days for your shipments to arrive. 

**Currently myself and customers are finding extreme delays in postal services. For example local packages that usually take 2-4 days has been taking 14 days. Please choose “local delivery” for prompt delivery. This is an ongoing issue. Note paying for faster shipping often it’s not guarantee faster shipping. The express options are slower as well and not guaranteeing prompt delivery. Thank you for your understanding! We cannot predict or guarantee postal services time lines. *** 

Please contact deardawcy@gmail.com if you have any questions.

All customs, duties and taxes are the responsibility of the customer.

For Ritual Botanicals: Shipping costs vary depending on your location. Your shipping rate will be calculated at the checkout based on your region. 

For Dear Dawcy jewelry FREE shipping is available, this can take 4-14 days to arrive depending on your location.  

RETURNS INFORMATION

If you aren't happy I want to know so I can fix it. Just send me an email.

In general terms: 

Returns & exchanges are accepted within 14 days from which shipment is received.

Notice must be given to deardawcy@gmail.com to obtain a return authorization within the first 14 days. 

Items must be in their original packaging, in as-new condition with packing slip when returned.

For all returns and exchanges shipping costs are that of the shipper and all costs must be pre-paid.  

WHOLESALE 

STOCKISTS

Posie Row 210-214 Duckworth Street St. John's, Newfoundland 

The Heritage Shops Newfoundland 

The Glass Station Rocky Harbour, Newfoundland 

Unicornio Studio 152 Water Street, St. John’s, Newfoundland  

MUN Botanical Gardens Gift Shop

To become a stockist please contact deardawcy@gmail.com . 

Dearest preloved & vintage finds

Currently I am sourcing and buying Canadian designer dead stock. I do not do consignment. (Payment via emt) 

SIZING INFORMATION

FOR OUR JEWELRY 

You can use a string and lay it against a ruler, there is an app also on your phone for measuring items. We measure in inches. 

FOR OUR CLOTHING

Measuring Yourself and View the Size chart to find out your size.

Bust: Use a measuring tape measure the circumference from around your back to the largest point of your bust in inches, this measurement should be no less than that on the product description, it be should equal to or up to 1 inch above for proper fit.

Waist: Use a measuring tape measure the circumference from around your back to the front of your waist in inches; this is the smallest part above your hips. This measurement should be no less than that on the product description, it be should equal to or up to 1 inch above for proper fit.

Hip: Use a measuring tape measure the circumference from around your back to the front of your hip in inches; this is the largest part. This measurement should be no less than that on the product description, it be should equal to or up to 1 inch above for proper fit.

Length: Hold a measuring tape where your neck meets your shoulder and let it fall straight down; the length indicated in the product description is from this point to where the hem will fall on your item.

Sleeve: Hold a measuring tape at your underarm and measure along the inside of your arm; this will give you an idea of the sleeve measurement on the product description. 

Care Instructions: For the best care results when in doubt wash it in cold water by hand and hang to dry.

 

PAYMENT METHODS AND COSTS  

Method of Payment 

dear dawcy accepts all major credit cards including Visa, MasterCard and American Express as well as Debit through Pay Pal. dear dawcy processes both Canadian, American and International credit card orders through Pay Pal.

TAXES

Taxes will be added according to your location. The final price (including applicable taxes, shipping and exchange rate) will be displayed prior to entering your credit card number.

 

POLICIES 

Sales and Discounts

We hold sales online at the end of the fashion seasons and sometimes offer special " secret " sales or promotions to our mailing list. Join the mailing list to keep up to date on these or follow our blog or facebook fan page!

Stock Availability

dear dawcy will keep stock listing up to date. If, however, stock availability on your order has changed, dear dawcy will inform you via e-mail with an approximate time frame or a restocking date or issue a refund if stock is sold out. 

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services or my related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, or any third party services you access. 

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized my website to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Shopify. (my web shop host provider) I share information with Shopify as necessary to provide you my services and comply with my obligations. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. (This is highly unlikely) If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside EU
This is rare. I may store and process your information through third-party hosting services in the US, CANADA and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information in regards to getting you your purchase or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Tiffany Elton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tiffanyelton@gmail.com. Alternately, you may mail me at: Tiffany Elton, 11 Martin Crescent, St. John's, NL CANADA A1E 2H9